Shipping Policy Info
Shipping & Return Policy
We aim to provide you with the best shopping experience and ensure that your orders are delivered quickly and efficiently. If you are not completely satisfied with your purchase, we also have a hassle-free return policy in place. Below are the details of our shipping and return policies.
Shipping Policy
Order Processing Time
- Orders are typically processed within 1-2 business days after payment is accepted.
- During peak periods (e.g., holidays), processing and delivery times may be slightly extended.
Shipping Carriers
We use reliable carriers to deliver your orders:
- 4PX, YunExpress, Wanb Express, UBI.
Shipping Options & Fees
| Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|
| Standard Shipping | $6.99 per order | 7-15 business days (depending on destination) |
Free Shipping
- Enjoy Free Shipping for orders over $69.90 worldwide.
Order Tracking
- You will receive a confirmation email with a tracking link once your order is shipped. Tracking information may take 5-7 days to appear after shipment.
- If tracking details are unavailable, it means the carrier has not processed your parcel yet. Once scanned into the system, tracking updates will be available.
Incorrect Address
- Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses.
- If the final mile carrier is contacted to redirect or forward the parcel, we are not liable for any loss, theft, or damage that may occur.
Return Policy
We hope that you are completely satisfied with your purchase. However, if you are not, we offer a flexible return policy.
For Customers from Countries with Return Label Service
We offer return labels for hassle-free returns in certain countries:
- Attach the return label to your package.
- Send the package to the return address listed on the label.
Return Fees: The return shipping fee will be automatically deducted from your refund amount.
| Country/Region | Return Shipping Fee | Estimated Shipping Time |
|---|---|---|
| United States | $6.99 | 7-10 Business Days |
| Canada | $7.99 | 9-12 Business Days |
| United Kingdom | £5.99 | 6-9 Business Days |
| Germany | €6.99 | 5-8 Business Days |
| France | €6.49 | 5-8 Business Days |
| Australia | $8.99 | 10-12 Business Days |
Note:
- If your country/region is not listed or the list is blank, our return label service is not available.
- Return shipping fees may vary due to exchange rate fluctuations, depending on the currency used in your order.
For Customers from Countries without Return Label Service
Currently, return labels are not available in certain regions. If you are located in a country without return label service, please follow the steps below:
- Visit your local postal service to send the return package back to us.
- You will be responsible for the return shipping fee.
- Confirm the return delivery status with the postal service.
Return Conditions
- Returns must be made within 30 days from the date of delivery.
- Items should be unused and in their original condition, including all tags and packaging.
- Certain items (e.g., personalized products) may not be eligible for return.
Customer Support
We strive to provide excellent customer service. If you have any questions regarding shipping or returns, please contact us at:
Email: service@tupodes.com
